Levels of Care

Every person's care needs are unique. Our four distinct levels of care ensure you receive precisely the right support — from foundational companionship through to bespoke, around-the-clock care management. Choose the level that's right for you or your loved one, or let us guide you.

Entry Level

Essential Care

Funded care entry point services, delivering trust and companionship. Basic home requirements and local outings. The Essential level is designed for individuals who value their independence but benefit from regular check-ins, light domestic help, and a friendly face. It's the ideal starting point for those new to home care.

What's Included

  • Companionship visits
  • Grocery shopping
  • Light domestic assistance
  • Local outings & transport
  • Meal preparation
Most Popular

Enhanced Care

Building on the Essential foundation, Enhanced Care introduces personal care support, medical appointment accompaniment, and regular progress updates for families. This level suits individuals who require more structured, hands-on daily assistance while maintaining their routines and community connections.

What's Included

  • All Essential services
  • Medical appointment accompaniment
  • Personal care (grooming, hygiene)
  • Daily progress reports
  • Medication reminders
  • Community engagement
Concierge Level

Premium Concierge Care

Our Premium Concierge level delivers a white-glove care experience with dedicated care management, service coordination, and wellness program integration. Priority response guarantees and lifestyle activity planning ensure you or your loved one receives an elevated standard of support that goes beyond traditional home care.

What's Included

  • All Enhanced services
  • Service coordination & scheduling
  • Wellness program integration
  • Priority response guarantee
  • Dedicated care manager
  • Lifestyle activity planning
Private Pay

Private Elite Care

The pinnacle of personalised home care. Private Elite is designed for families seeking the absolute highest standard of support — with a fully dedicated care team, bespoke lifestyle management, allied health coordination, and even travel accompaniment. Every element of care is tailored to the individual's preferences, routines, and aspirations.

What's Included

  • All Premium services
  • Allied health coordination
  • Travel accompaniment & vacation support
  • Bespoke lifestyle management
  • 24/7 dedicated care team
  • Fully personalised care plan

Not sure which level is right for you?

We'll guide you to the perfect level of care for your loved one.

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